The Home Upgrades Program helped renters and homeowners reduce their energy consumption by installing energy savings measures, and providing energy education and mentorship. The program provided different levels of support, products, and installations depending on the home, and each households difficulty to pay energy bills. All participants received a free energy savings kit (valued at $90) that included essential items to improve their home’s energy efficiency. Some participants received more in-depth upgrades related to heating, lighting, or insulation if their energy consumption was high and proved difficult for them to pay their bills.